Shipping & Returns

DELIVERY FAQ's

PLEASE NOTE - Orders will be shipped as soon as they have been filled. Due to the nature of the business, many items go out of stock and/or are deleted from time to time. If we cannot fill your complete order within 15 working days of receiving your order, we will automatically ship your reserved in-stock items and process a refund including the applicable delivery portion on any items not supplied.


• Local (Within SA)

Registered Mail – R25.00 for the 1st 5 items. All items will be sent registered mail with a Post Office tracking number. Delivery is usually within 10 days from the date of shipping. This service can be used to deliver to a local post office box.

Courier – R65.00 for the 1st 5 items. Delivery time is between 48 and 72 hours after date of shipping. This is a daytime weekday delivery and daytime contact details are required.

• International

Global Re-Mail - Parcels are couriered to London and then inserted into the UK postal service for delivery to anywhere in the world. This service does not have a tracking facility but is faster and more reliable than other mail services. Delivery time is between 2 and 4 weeks.

CDs/DVDs
R55.00 for the first item and R23.00 per subsequent item in the same parcel.

International Courier
Zones and delivery times:

Africa: Delivery three to five working days AFTER DATE OF DISPATCH
UK/Europe/USA/Canada: Delivery three to five working days AFTER DATE OF DISPATCH
Australia/NZ: Delivery four to five days AFTER DATE OF DISPATCH
Rest Of World: Delivery three to five working days AFTER DATE OF DISPATCH

NB: ALL COURIER ORDERS REQUIRE A DAYTIME TELEPHONE NUMBER TO BE SUBMITTED WHEN PLACING THE ORDER

No of
Discs

1 to 3

4 to 6

7 to 9

10 to 14

15 to 19

20 to 24

25 to 29

30 to 34

35 to 40

Africa

R390

R600

R810

R1020

R1230

R1450

R1590

R1740

R1880

Europe/
USA

R390

R600

R810

R1020

R1230

R1450

R1590

R1740

R1880

Australia/
NZ

R330

R500

R680

R850

R1020

R1200

R1300

R1410

R1510

London

R290

R410

R540

R670

R790

R920

R1000

R1080

R1160

Rest of
World

R400

R750

R1030

R1320

R1600

R1880

R2050

R2200

R2350

Undeliverable packages:
Occasionally packages are returned to us undeliverable. Should this event take place, every attempt will be made to contact you to make arrangements for re-shipment.

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